My Deals
To open My Deals page:
- Press the User Profile icon
- Select My Deals
My Deals contains all user orders with one of the following status:
- Draft
- Pending Confirmation
- Trade-in Inspection
- Trade-in Accepted
- Conditioned
- Approved
- Cancelled
- Expired
- Withdrawn
To view the details of any order at any time, press the three-dot icon on your desired order and select View Deal.
Draft
All orders that are saved during the Order Journey, and are not yet sent to the dealership for review are marked as "Draft".
To complete a draft order and submit it to the dealership for review, press Continue Deal.
Pending Confirmation
All order that have been sent to the dealership for review and are awaiting a response from the dealership are marked as "Pending Confirmation".
Trade-in Inspection
In case the order is marked as "Trade-in Inspection", press Continue Deal and provide an inspection date/time and address.
Once the inspection is complete, the dealership will mark the order accordingly for the next step.
Trade-in Accepted
After the trade-in inspection is complete, the dealer will mark the order as "Trade-in Accepted".
Conditioned
In case the order is marked as "conditioned", press Continue Deal and review all the updates the dealer has made on your order. Users can either accept or reject the Conditioned deal.
Once the deal is accepted by the user, it will be marked accordingly for the next step.
If the deal is rejected by the user, it will show up on My Deals page as "Canceled".
Approved
Once all the dealer requirements are complete and user has completed all the steps, the order is marked "Approved".
To finalize the order, see Finalize Purchase.
Cancelled
In case the order is canceled by the dealership for any reason or the user has refused the Conditioned deal that is offered by the dealership, the order will be marked as "Canceled".
Expired
An order expires after a set amount of time, this time frame is specified by the dealership. After the time frame ends, the order is marked as "Expired".
Once the order is marked as expired, it can not be processed any further.
Withdrawn
To withdraw an order, press the three-dot icon and select Withdraw Deal. In the case the order is marked as "Withdrawn".
All orders that are canceled by the user are marked as "Withdrawn".