Customer Journey Analytics
The Customer Journey Analytics Dashboard is a comprehensive tool designed to provide valuable insights into the customer journey and interaction with our services for a specified dates range. It presents a range of charts that shed light on various aspects of the customer experience.
- Sign up Trend: The Sign up Trend chart allows users to track the trend in customer sign-ups over time.
- Total Sign Ups: Total Sign Ups provides a cumulative count of sign-ups.
- Avg Sign Ups Per Day: Avg Sign Ups Per Day helps gauge the daily sign-up rate.
- Overall Checkpoints: Overall Checkpoints let users monitor key milestones in the customer journey.
- Deal Builder Funnel: The Deal Builder Funnel detail the progression of customers through the deal-building processes.
- Credit App Funnel: Credit App Funnel detail the progression of customers through the credit application processes.
- Deal Builder to Contract Throughput: Deal Builder to Contract Throughput examines the efficiency of the conversion process.
- Avg Deal Builder to Contract Throughput: Avg Deal Builder to Contract Throughput represents the average efficiency in converting deal-building engagements into finalized contracts over a given period.
The Customer Journey Analytics Dashboard equips users with the information they need to assess the effectiveness of their platform, identify bottlenecks in the customer journey and enhance the overall user experience.
Sign up Trend
The Sign up Trend chart on the Customer Journey Analytics Dashboard provides a visual snapshot of how customer sign-ups evolve over time.
With time intervals on the X-axis and the number of sign-ups on the Y-axis, users can quickly discern patterns, peak periods and overall trends in customer onboarding.
This tool is crucial for assessing the effectiveness of marketing initiatives and making data-informed decisions to enhance user acquisition strategies.
Total Sign Ups
The "Total Sign Ups" metric on the Customer Journey Analytics Dashboard offers a cumulative count of customer sign-ups within a specified date range.
This simplifies the process of evaluating the success of customer acquisition strategies and helps in making informed decisions to further optimize these efforts.
Avg Sign Ups Per Day
The Avg Sign Ups Per Day metric on the Customer Journey Analytics Dashboard provides a clear measure of the daily sign-up rate.
Calculated within the selected date range, this metric aids in assessing the average pace of customer onboarding, enabling users to gauge the effectiveness of their acquisition strategies on a day-to-day basis.
Overall Checkpoints
Overall Checkpoints on the Customer Journey Analytics Dashboard serves as a valuable tool for users to monitor and track key milestones in the customer journey.
This feature enables a comprehensive understanding of customer interactions, allowing businesses to identify crucial touch points and optimize strategies for enhanced customer engagement and satisfaction.
Deal Builder Funnel
The Deal Builder Funnel on the Customer Journey Analytics Dashboard illustrates the progression of customers through the deal-building process.
This visual representation aids users in tracking and optimizing the various stages, from initial engagement to deal completion, providing valuable insights into the efficiency of the deal-building workflow.
Credit App Funnel
The Credit App Funnel on the Customer Journey Analytics Dashboard offers users a visual depiction of the customer journey through the credit application process.
By highlighting key stages, from application initiation to approval, this feature enables users to track and optimize the efficiency of credit-related workflows, facilitating a streamlined and responsive customer experience.
Deal Builder to Contract Throughput
The Deal Builder to Contract Throughput chart on the Customer Journey Analytics Dashboard visualizes the efficiency of the deal-building process by showcasing the Deal Builder to Contract Throughput percentage over a timeline.
This dynamic chart empowers users to assess the speed and effectiveness of converting deal-building engagements into finalized contracts, providing insights for refining workflows and optimizing the overall customer experience.
Avg Deal Builder to Contract Throughput
The Avg Deal Builder to Contract Throughput percentage typically represents the average efficiency in converting deal-building engagements into finalized contracts over a given period.
Monitoring the average throughput percentage helps assess the overall efficiency of this critical aspect of the customer journey, aiding in the identification of areas for improvement and optimization.