Dealership Performance
The Dealership Performance Dashboard is a robust tool that provides a comprehensive overview of dealership's performance in various critical areas for a specified dates range.
With a range of insightful charts, this dashboard equips to efficiently manage and optimize our operations. The charts include:
- Order Queue: The Order Queue chart helps to stay on top of customer orders, ensuring a smooth and timely fulfillment process.
- Trade-in Queue:The Trade-in Queue and Trade-in Acceptance % charts empowers to handle trade-ins with precision and responsiveness.
- Vehicle Delivery Queue: The Vehicle Delivery Queue chart is instrumental in monitoring vehicle readiness, ensuring to meet delivery expectations.
- Customer Queries: Customer Queries and Customer Assistance Performance % help us gauge customer engagement and service quality.
- Net Promoter Score (NPS): The Net Promoter Score (NPS) is an essential measure of overall customer satisfaction and the Engagement Rate provides insights into our ability to engage users in deal-building.
- Top Selling F&I Products: The Top Selling F&I Products and F&I Recommendations Success % charts enable us to enhance our Finance and Insurance offerings and the Top Selling Vehicles chart keeps us informed about our best-performing vehicle models.
Order Queue
The Order Queue table on Dealership Performance Dashboard is a pivotal feature that provides a clear and organized view of the current status of customer orders at dealership.
Each row represents a different dealership and the columns display various order statuses i.e. draft, approved, in review, conditioned, resubmitted, reviewed, awaiting schedule and appointments. This tabular format allows us to easily track and manage the progress of orders for different dealerships, ensuring that each order moves through the necessary stages efficiently.
By keeping a close eye on the Order Queue, we can ensure that customer orders are processed smoothly, preventing delays and discrepancies.
Trade-in Queue
The Trade-In Queue table on Dealership Performance Dashboard is an invaluable tool for tracking the status of trade-in transactions at dealership.
It is organized as a table with dealership names listed in rows and columns displaying the various trade-in statuses. These columns include Trade-In Accepted, Trade-In Declined, Trade-In Negotiations and Trade-In Not Given. This format allows to efficiently monitor the progress of trade-in deals for each dealership helping to manage the trade-in process with precision.
By keeping a close watch on this table user can ensure that trade-in transactions proceed smoothly whether they are accepted, declined, in negotiation, or awaiting a decision.
Trade-in Acceptance %
The Trade-In Acceptance % graph on Dealership Performance Dashboard offers a dynamic visual representation of how trade-in acceptance rates vary across dealerships over time.
The X-axis displays a timeline, while the Y-axis represents the Trade-In Acceptance percentage. Dealership is denoted above the graph, allowing us to compare and contrast how well trade-in offers are being received by customers at different locations.
This graph is a vital resource for evaluating trade-in performance trends, recognizing areas where improvements may be needed and identifying dealerships that excel in trade-in acceptance.
Vehicle Delivery Queue
The Vehicle Delivery Queue table on Dealership Performance Dashboard provides a systematic overview of the delivery status of vehicles at various dealerships.
This table is organized with dealership names listed in rows and columns indicating the status of each delivery. The columns include Dealership Name, Delivery Scheduled, Delivery In-Progress and Delivery Completed.
This graph is a vital resource for ensuring that deliveries are scheduled, in-progress, or successfully completed in a timely and organized manner.
Customer Queries
The Customer Queries table on Dealership Performance Dashboard is a crucial component for monitoring customer interactions and service quality.
It Is structured as a table with rows representing different dealerships and columns displaying Dealership Name, Queries Served and Queries Unserved. This format allows to systematically track the handling of customer inquiries.
Queries Served represents the number of inquiries successfully addressed, while Queries Unserved indicates those that remain unresolved.
Customer Assistance Performance %
The Customer Assistance Performance % graph on Dealership Performance Dashboard offers a dynamic visual representation of how well dealerships are meeting customer assistance goals over time.
The X-axis displays a timeline, while the Y-axis represents the Customer Assistance Performance percentage. Each dealership is labeled above the graph, enabling us to assess their performance in providing assistance to customers.
Net Promoter Score (NPS)
The Net Promoter Score (NPS) displayed as a number on Dealership Performance Dashboard is a concise representation of customers' overall satisfaction and loyalty.
This single numerical value, which can range from -100 to +100, quantifies how likely customers are to recommend dealership to others.
A higher NPS signifies stronger customer loyalty and a greater likelihood of positive referrals, while a lower score may indicate areas for improvement in customer satisfaction.
Engagement Rate (% of users building a deal)
The Engagement Rate graph on Dealership Performance Dashboard is a dynamic visual representation of how effectively users at different dealerships are engaging with services to build deals.
The X-axis features the names of individual dealerships, while the Y-axis displays the Engagement Rate as a percentage. This graph provides a clear comparison of user engagement levels across various locations.
This graph is a vital resource for helping to identify which dealerships are excelling in encouraging users to build deals.
Top Selling F&I Products
The Top Selling F&I Products table on Dealership Performance Dashboard provides a detailed overview of the performance of Finance and Insurance (F&I) products.
This table is organized with columns that include Date, Multi Coverage, ESC (Extended Service Contract), VSC (Vehicle Service Contract) and Wear & Tear. It presents a clear snapshot of which F&I products are performing exceptionally well on specific dates.
The table serves as a valuable resource for tailoring F&I strategies to meet customer needs and enhance dealership's overall profitability and customer satisfaction.
F&I Recommendations Success %
The F&I Recommendations Success % displayed as a number on Dealership Performance Dashboard is a key performance metric that reflects the success rate of Finance and Insurance (F&I) recommendations to customers.
This numerical value represents the percentage of customers who have accepted the F&I product recommendations offered by dealership.
A higher percentage indicates a more successful conversion of these recommendations into sales, while a lower percentage may suggest room for improvement in F&I sales strategies.
Top Selling Vehicles
The Top Selling Vehicles table on Dealership Performance Dashboard provides a detailed and organized view of the performance of specific vehicles over time.
This tabular format includes a Date column and individual columns for different vehicle names, enabling to track the sales success of each vehicle on specific dates.
By analyzing this data, user can identify trends, understand which vehicles are the most popular with our customers and make informed decisions regarding inventory management and marketing strategies.
