Cura User Guide

Key Features

Efficient Inquiry Management

CURA provides finance and leasing teams with a centralized platform to manage and track customer inquiries efficiently. Users can handle a wide range of requests, including contract details, financial and non-financial modifications, collections, and past-due information. This ensures that teams have all relevant data readily available to deliver timely and accurate resolutions.

Streamlined Contract and Service Requests

CURA simplifies the management of financial and non-financial contract modifications, as well as other service requests. Automated workflows guide tasks to the appropriate teams, ensuring compliance and optimizing efficiency. Status flags enable prioritization of customer accounts for faster resolution.

Real-Time Updates for Customers

CURA supports real-time updates on service requests and contract modifications, reducing the need for customer follow-ups. This enhances transparency and improves customer satisfaction by keeping them informed without additional interaction.

Automated Document Management

CURA automates key document-related tasks, including generating payment schedules and managing contract updates. This reduces manual administrative efforts while maintaining accuracy and compliance, ultimately improving overall operational efficiency.

Personalized Customer Service

CURA enables users to tailor customer service journeys based on contract types and history. This feature helps ensure that interactions are handled appropriately, fostering personalized service and strengthening customer relationships.

Team Collaboration and Audit Trails

CURA integrates communication across internal teams, facilitating seamless collaboration for handling customer inquiries, processing changes, and coordinating across departments. The system maintains a comprehensive audit trail for contract changes, service requests, and account updates, supporting consistent and accountable customer service.

Secure and Centralized Access

CURA integrates with existing authentication systems to provide secure and centralized access for users. This ensures compliance with organizational IT policies while enabling efficient user management.